General Terms

Eligibility

Participation in Olivaya programs requires that individuals meet eligibility criteria described for each offering. Certain services require medical clearance or assessment prior to participation.

Participants should be adults as defined by local law. Where programs are intended for retirement-age adults, age requirements will be specified in program materials.

Users must use Olivaya services and the website lawfully and not for any fraudulent, harmful, or prohibited purpose.

Availability of services may be limited by geographic, regulatory, or operational constraints. Olivaya operates from Singapore and offers services subject to local licensing and regulations.

Account Information

When you create an account or register for programs, you agree to provide accurate and current information. Account access is personal and limited to authorized users.

Keep your account information accurate and up to date. Inaccurate information may affect service delivery and communications.

You are responsible for maintaining the confidentiality of account credentials. Report any suspected unauthorized access to Olivaya promptly.

Accounts are non-transferable without prior written consent from Olivaya. Memberships and program enrollments are subject to terms specific to each offering.

If you suspect your account has been compromised, notify us immediately so we can take appropriate measures to protect your information and suspend access if necessary.

Olivaya may suspend or restrict account access for violations of these terms, security concerns, or for operational reasons, with notice where feasible.

Service Description

Olivaya provides retirement sanatorium accommodation, wellness programmes, therapeutic activities, nutrition planning, and social support services. Program descriptions on our site outline intended scope and content; individual experiences may vary.

Olivaya may modify program content, schedules, or pricing as operational needs require. Participants will be informed of material changes in a timely manner when possible.

Service availability depends on resources, staffing, and facility capacity. Bookings are subject to availability and any stated prerequisites.

Resident and Participant Rules

Participants and visitors are expected to follow rules designed to ensure safety, respect, and comfort of all residents. Failure to comply may result in restrictions or termination of services.

• Respectful conduct toward staff, residents, and visitors at all times.
• Follow facility health and safety protocols, including infection control measures.
• Use of alcohol, tobacco, or controlled substances only in accordance with facility policies.
• Observe visiting hours and guest registration procedures.
• Protect shared spaces and personal property; report damage or hazards.
• Comply with policies regarding pets, service animals, and mobility aids.
• Provide advance notice for cancellations and program changes where required.

User Content

Users may provide reviews, feedback, photos, or other content related to Olivaya services. User content helps inform others but must comply with our content standards.

By submitting content, you represent that you own or have the right to share it and that it does not infringe third-party rights.

You grant Olivaya a non-exclusive, worldwide license to use, reproduce, and display submitted content for service improvement, promotional materials, and on the website, subject to privacy considerations.

You are responsible for the accuracy and legality of content you provide. Olivaya is not responsible for user-submitted material and may remove content that violates these terms.

Olivaya may remove or disable access to content that is unlawful, offensive, or in breach of these terms, without prior notice when necessary.

Intellectual Property

All site content, branding, images, and program materials are protected by intellectual property rights owned or licensed by Olivaya. Unauthorized reproduction or distribution is prohibited.

• Do not copy or redistribute site content for commercial use without written permission.
• Do not remove or alter copyright, activity, or other proprietary notices.
• Report suspected IP infringement to Olivaya’s contact address for review.

Paid Services

Some Olivaya services, accommodations, and programmes require payment. Terms specific to paid services are provided at booking and may supplement these general terms.

Prices for services are stated at the time of booking and include applicable service fees. Taxes or additional charges are identified where applicable.

Payments may be accepted by credit card, bank transfer, or other payment methods specified at checkout. Payment authorization is required to confirm reservations.

Subscription or recurring service options, if offered, are described at enrollment. Cancellation and renewal terms are specified in the subscription agreement.

Refund eligibility is determined by the terms applicable to the specific service or booking. Refund requests are processed according to the stated refund policy and operational considerations.

Cancellation policies for programs and accommodations are provided at the time of booking. Certain specialized services may have non-refundable elements.

Applicable taxes and duties are the responsibility of the customer and will be included or disclosed at payment.

Olivaya reserves the right to adjust pricing. Changes will not affect confirmed bookings except where permitted by these terms.

Failure to pay for services may result in cancellation of bookings and suspension of access to paid service features.

Disclaimer

Information on the Olivaya website and related materials is provided for general informational purposes only. Program descriptions and wellness information do not constitute medical advice. Individuals should consult qualified health professionals before participating in activities that may affect health or medical conditions.

Limitation of Liability

To the extent permitted by law, Olivaya is not liable for indirect, incidental, or consequential losses arising from use of the website or participation in programs. Liability for direct losses is limited to amounts paid for the specific service giving rise to the claim, subject to applicable legal limits.

Third-Party Services

Olivaya may coordinate with third-party providers for certain services. Third-party providers are independent and are responsible for their own services. Olivaya is not responsible for acts or omissions of third parties.

Termination

Olivaya may suspend or terminate access for users who breach these terms or whose presence materially affects the safety or wellbeing of others. Participants may also terminate service agreements in accordance with cancellation terms.

Upon termination, access to certain services may end and outstanding obligations, such as payment for services already provided, remain due.

Privacy

Handling of personal data is governed by Olivaya’s Privacy Policy. By using our services you consent to our collection and processing practices as described in that policy.

Communications

Olivaya communicates with users about bookings, service updates, and administrative matters by email, phone, or post. Marketing communications are sent only with consent or where otherwise lawful.

Changes to Terms

We may update these Terms of Service to reflect changes in our services or legal requirements. Material changes will be posted on revalia.club with an updated effective date.

Governing Law

These terms are governed by the laws of Singapore. Disputes will be handled through the appropriate courts or dispute resolution procedures available in Singapore.

Dispute Resolution

If a dispute arises, parties should first seek to resolve it through informal discussions. Formal disputes may be subject to local dispute resolution processes or litigation as permitted by law.